Confirmed Bookings
When you make a confirmed booking, we will check the course status and acknowledge acceptance by e-mail. On acceptance via e-mail by us, the booking will be treated as an order and we will issue paperwork appropriate to the chosen course.

Provisional Bookings
When you make a provisional booking, we will check the course status and acknowledge availability by e-mail. To retain your place on the course, you should provide written confirmation of the booking. This should be performed by e-mail, fax, or letter. On subsequent acceptance via e-mail by us, the booking will be treated as an order and we will issue paperwork appropriate to the chosen course.

Joining Instructions
Upon receipt of your confirmation, Joining instructions will be sent to you which include course timings, course overviews and a map of directions to the relevant training venue. Payment is, unless formally agreed in writing by us, due 14 days prior to the course commencement date. If for whatever reason payment is not received, attendance at the course will not be permitted.

Payment Terms
An invoice will be issued upon receipt of your booking. Payment is due on receipt, and should be received by us at least 10 working days prior to the course commencement date. If a booking is made within 10 working days of the course date payment is due on booking.

Please make cheques payable to COMPUTER LITERACY.

All course fees quoted are exclusive of Value Added Tax which should be added to the amount shown at the ruling rate at the time of booking the course. If  you fail to make any payment when due we  reserve the right to levy a late payment charge calculated at the rate of 2% per month accruing daily from the date the invoice becomes due for payment.

Attendance Certificates and Delegates Reports
Attendance certificates will be provided to all delegates on completion of the course. Delegate reports can be provided, but any such request must be made in writing two weeks prior to commencement of the course date.

Cancellations and Transfers
Cancellations and transfers will only be accepted if made in writing and received at least 10 working days before the start of the course. Cancellations after that date will incur a cancellation fee of 50% of the agreed course fee or 100% if cancelled within 3 working days of the course date.

Course Changes
We reserve the right to improve the specification and format of our courses for the benefit of our clients without notice to you.

The location and date of the course will be as advised to you at the time of booking. We reserve the right to change the location of the course and will advise you as soon as any required change is known.

We reserve the right to cancel or reschedule any course and will advise you as soon as this change is known. We will use all reasonable endeavours to avoid changes of this nature. When this is unavoidable we will refund in full all monies paid by you, or at your option apply all monies to a rescheduled or alternative course.

Warranty and Liability
You should accept that it is your responsibility to verify that the courses are suitable for the requirements of the delegate attending a particular course and that the delegate has the necessary level of competence to be able to achieve the objectives of the course.

Our liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. We will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss.

We accept responsibility for death and injury resulting from our negligence when carrying out courses.

Copyright
The copyright and all other intellectual property rights in all course materials shall remain the sole and exclusive property of Computer Literacy or, in the case of a course developed by an Associate of Computer Literacy, the Associate's organisation. You undertake that you will not copy or permit the photocopying of course materials, nor disclose or permit the disclosure or sell or hire the same to third parties, nor use the same for running your own courses.

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